Global Head of Customer Success & Strategy

NiCE is seeking a Senior Customer Success leader to scale a global team of ~26 CSMs across Australia, the US, UK, Germany and the wider EMEA region. You will define the global CS strategy, build a scalable operating model and raise standards across regions, without owning individual accounts.

You will partner with Sales, Professional Services, Product, Support and Engineering to optimize the customer journey, drive retention and growth, and coach regional leaders to deliver measurable outcomes.