Global head of Artist Experience & Success

Mission

Own the Customer Success strategy and execution for our saas product (artist side)

Customer Success at Singulart

The Customer Success manages the artists using our saas product : 8,000 artists from 80+ countries, 6 people under management operating in 5 languages (EN, FR, DE, ES, IT)

Core responsibilities

• Design and drive a top-class customer support for artists.
• Define, monitor and improve key retention metrics.
• Make productivity gains by deploying AI.
• Collaborate with other departments (product, sales etc) to optimize Custoimer Success metrics.
• Manage and upskill a team composed of 6 juniors.
• Work directly with SaaS director on strategic planning

Preferred experience

Preferred experience2+ years leading a Customer Success department (in a SaaS is a plus).Proven record of designing and scaling Customer Success processes + management.Passion for customer success: genuine care for clients.Great execution skills: hardworker and hands-on.Data-driven mindset with experience tracking KPIs and optimizing performance.Leadership skills: able to coach a small team while being hands-on.AI adopter.Fluent English. Any other language is a plus.