Global Head of AI Support & Automation

present of AI is recruiting for Global Head of Support Engineering in Paris. The role focuses on building and leading a world-class support engineering team, while personally handling the toughest tickets and reviewing code and logs with ease.

You will shape AI-driven support by designing agents, automations and tooling on the Dust platform, coaching engineers, and turning recurring issues into durable product fixes. Strong experience with AI agents and hands-on leadership is essential.