Global Food Services Lead H/F

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Global Food Services Lead, to join our team in Paris on a permanent basis. This is a great opportunity for an experienced and enthusiastic candidate to join a global account team.

As the Food Services Lead/SME, you will be responsible for leading and continuously improving food service operations across our global client’s portfolio. This is a crucial role, fully embedded within the Workplace Experience programme, and dedicated to ensuring food services are a driving force for positive employee experience, fostering connection, collaboration, and productivity. This role requires a passion for hospitality and customer service, working to enhance the overall workplace environment and achieving contract objectives. You will be a key influencer in ensuring delivery of our client’s food service strategy through supplier relationship management around the globe.

Supplier & Operations Management

• Act as the single point of contact for all food service matters for the CBRE contract, supporting sourcing teams globally as needed.
• Ensure supplier performance meets contract requirements, service level agreements (SLAs), and key performance indicators (KPIs).
• Monitor and evaluate the daily operations of food service suppliers (cafeterias, dining, vending, office coffee, and special projects), ensuring alignment with local legislation and client standards.
• Oversee and ensure the provision of high-quality food service for all events, meeting specified standards and requirements.
• Use data analytics to monitor supplier performance, identify trends and make data-driven recommendations for improvement.
• Maintain serv-safe certification and ensure compliance with food safety standards.

Client Relationships & Stakeholder Management

• Serve as the primary liaison between CBRE, our client, and food service suppliers, embodying a customer-centric approach.
• Proactively manage client satisfaction, regularly assessing and adapting services to meet evolving needs, with a focus on delivering exceptional hospitality.
• Analyse customer feedback, usage data and other relevant metrics to understand client needs and preferences and inform service improvements.
• Demonstrate strong client management skills, building and maintaining effective relationships with stakeholders at all levels.

Risk & Issue Management

• Identify potential risks in food service delivery and implement controls to mitigate them.
• Act as the escalation point for any food service-related issues, ensuring swift resolution or escalation to senior leadership as appropriate.
• Monitor and report on supplier risk and performance, ensuring contract adherence and alignment with our client’s objectives.
• Use data analytics to identify potential risk areas, monitor performance trends, and proactively address issues.

Programme Integration & Cross-Functional Collaboration

• Integrate food service initiatives within the broader Workplace Experience programme, supporting cross-functional objectives.
• Facilitate communication and collaboration between facility managers, soft service managers, and business stakeholders.
• Lead or participate in special projects to enhance food service offerings and support the workplace strategy.

Continuous Improvement & Industry Engagement

• Stay informed of industry trends, innovations, and best practices through training and participation in relevant associations.
• Influence supplier technology and service direction to support our client’s strategic goals.
• Develop and execute strategies to improve food service quality, efficiency, and employee experience.
• Apply data analytics to evaluate the effectiveness of improvement initiatives, identify opportunities for optimisation, and measure the impact on key performance indicators.

Qualifications

• Fluent in French and English.
• Proven client management and relationship-building skills.
• Demonstrated experience in hospitality and catering operations.
• Experience in food service operations, supplier management, and programme integration.
• A passion for customer service and hospitality, with a strong understanding of how food services can positively impact employee experience and workplace culture.
• A proven ability to lead and influence, with strong communication and interpersonal skills.
• Experience in using data analytics to improve performance and inform decisions.
• Ability to identify data/analytics needs and collaborate on reporting enhancements.
• A strong blend of operational expertise, with a proven ability to manage day-to-day activities and ensure efficient service delivery, and strategic thinking, able to identify opportunities for improvement and develop long-term plans.

We welcome all applicants.