Global eCommerce Specialist (M/F) - CMA CGM Head Office

Job description:

YOUR ROLE

The Digital Key Account Manager is responsible for managing, developing, and growing relationships with strategic clients in a digital environment. This role focuses on driving revenue growth, optimizing digital performance, and ensuring high client satisfaction through strong account management and cross-functional collaboration.

WHAT ARE YOU GOING TO DO?

Key Account Management

• Manage a portfolio of strategic accounts
• Build strong, long‑term relationships with key stakeholders
• Identify upselling and business/digital growth opportunities
• Oversee commercial agreements and client account activities

Digital Performance Management

• Define, monitor, and analyze key performance indicators (KPIs)
• Provide performance analysis and actionable recommendations
• Collaborate with technical, e-commerce, commercial and data teams
• Prepare regular business reviews and client presentations

Business Development

• Support commercial negotiations and contract renewals
• Develop tailored commercial proposals based on client needs
• Contribute to revenue and growth targets
• Conduct market and competitor analysis

Cross‑functional Coordination

• Work closely with internal teams including commercial, operations, finance, and product
• Ensure smooth execution of campaigns and projects
• Act as the main point of contact for digital‑related client matters

PROFILE DESCRIPTION

WHO ARE WE LOOKING FOR?

• 8 years of experience in account management, digital sales, business development, or e‑commerce
• Experience in a digital environment is preferred
• Strong commercial and relationship management skills
• Solid understanding of digital marketing and performance KPIs
• Analytical mindset with a results‑driven approach
• Proficiency in Excel, PowerPoint, and CRM tools
• Fluent professional English
• Organized and autonomous
• Proactive with an entrepreneurial mindset
• Ability to manage multiple projects simultaneously
• Strong communication, presentation and teamwork skills