Global Digital Customer Journey Director

A world-leading eCommerce company, operating globally and generating billions in revenue, is looking for a digital leader to shape the design and content performance of its online platform. With a strong digital-first culture, this organization consistently sets the benchmark in its market.

As Global Digital Customer Journey Director , you will own the end-to-end platform experience visio n from interface design and design systems to on-site content strategy and performance.

This position is open in Paris and allow 50% work from home per week.

Responsibilities :

• You will set the strategic direction for the platform's design and on-site content, defining how UX/UI will evolve through the integration of AI and emerging technologies
• You will own and continuously evolve a scalable design system, ensuring consistency, accessibility, and best-in-class usability across all digital touchpoints worldwide
• You will drive the end-to-end content strategy and its execution across the eCommerce platform, with a strong emphasis on SEO
• You will champion a data-driven culture, leveraging user research, analytics, and continuous experimentation to improve on-site performance and conversion
• You will play a key cross-functional role, partnering with Product, Marketing, and Technology teams, and engaging stakeholders across global markets and business units
• You will lead, mentor, and grow a multidisciplinary team of designers, content specialists, and UX researchers, while establishing the governance frameworks that ensure scalable and consistent implementation of design and content standards worldwide.

Profile :

• You hold a Master's degree (Bac +5) or equivalent
• You bring at least 10 years of overall experience, including significant leadership in UX/UI and eCommerce content. You have built part of your career in a company recognized for its eCommerce activity at regional or international level
• Your expertise in user-centered design, design systems, and conversion optimization is matched by a solid command of SEO, content strategy, and eCommerce performance metrics
• You are comfortable with tools such as Figma, Adobe Suite, CMS platforms, analytics and A/B testing tools, as well as AI-powered design tools.