GLOBAL CRM PRODUCT OWNER

GLOBAL CRM PRODUCT OWNER (SALESFORCE & MASTER DATA) (H/F)

STATERA is an engineering and consulting company specialized in supporting complex IT and digital transformation initiatives.

We partner with major organizations on strategic projects covering Application Development, Cloud, DevOps, Data, Cybersecurity, Agility and Artificial Intelligence.

As part of our growth and to support one of our key clients, we are looking for a Global CRM Product Owner to drive the evolution of a strategic Salesforce-based CRM platform used across an international organization.

On-site presence: 2 to 3 days/week

Start Date: ASAP

CONTEXT

You will join an international Digital Customer Engagement team and contribute to the evolution of a global CRM ecosystem supporting commercial activities across multiple regions.

The role combines Product Ownership, Salesforce expertise and Master Data Governance, requiring close collaboration with business stakeholders, IT teams, digital factories and data governance functions.

You will play a key role in translating business needs into scalable CRM solutions while ensuring the quality, consistency and governance of critical customer and commercial data.

MISSIONS

PRODUCT OWNERSHIP

Own and manage the CRM product backlog

Prioritize initiatives according to business value and strategic objectives

Translate business requirements into actionable user stories and functional specifications

Coordinate delivery activities with technical teams and implementation partners

Support adoption and change management initiatives across business units

Participate in Agile ceremonies and product governance activities

SALESFORCE CRM

Drive the evolution of Salesforce Sales Cloud capabilities

Act as the primary interface between business stakeholders and delivery teams

Identify opportunities to optimize commercial processes through CRM enhancements

Ensure delivered functionalities meet business expectations and quality standards

MASTER DATA & GOVERNANCE

Contribute to the definition and maintenance of CRM master data standards

Collaborate with Data Governance teams to ensure consistency across enterprise systems

Support data quality initiatives and governance processes

Document and maintain data management procedures and business rules

DELIVERY & QUALITY

Coordinate acceptance testing activities

Ensure compliance with data governance, privacy and security standards

Monitor product performance and continuous improvement initiatives

PROFILE REQUIRED

Education

Master’s degree in Information Systems, Business, Engineering or equivalent

Experience

Minimum 4 years of experience as Product Owner, Product Manager or Senior Project Manager

Proven experience delivering Salesforce-based solutions (Sales Cloud and/or Service Cloud)

Experience working within international and complex organizations

Experience with Master Data Management or Data Governance is highly appreciated

Technical & Functional Skills

Strong knowledge of Salesforce Sales Cloud

Requirements Gathering and Functional Analysis

Master Data Management concepts

Data Governance principles

Agile methodologies (Scrum, Kanban or SAFe)

Stakeholder Management

Soft Skills

Strong communication and facilitation skills

Ability to engage with both business and technical stakeholders

Analytical mindset and problem-solving capabilities

Autonomous and proactive approach

Strong prioritization and decision-making skills