Global CRM & Client Experience Lead

Richemont Iberia SL in Paris is seeking a Senior CRM Director to design and oversee global CRM programs, ensuring excellence, consistency, and measurable impact across regions. Define client interaction strategy across the client pyramid, collaborating with Merchandising and Image teams to curate gifting strategies and experiences, enriched by competitive intelligence.

Lead regional Client Development teams, build engagement calendars around key moments, ensure data quality in Salesforce Service