Global CRM Business Analyst Expert

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

About the Role

Within the CRM Solution team, you act as the subject matter expert for Salesforce CRM Analytics (Tableau CRM), supporting business and IT teams in transforming CRM data into actionable insights.

You play a key role in the design, evolution, and governance of analytics solutions within Salesforce, ensuring data quality, reporting consistency, and business adoption across an international environment.

This position combines analytics expertise, business understanding, and stakeholder collaboration in a large-scale global CRM ecosystem.

Key Responsibilities

• Design, build and maintain CRM Analytics (Tableau CRM) dashboards and datasets
• Gather and challenge reporting and analytics requirements from business stakeholders
• Translate business needs into scalable analytics solutions and data models
• Ensure data consistency, quality and reliability across Salesforce reporting environments
• Collaborate with CRM, IT and Data teams to improve data visibility and decision‑making capabilities
• Support dashboard adoption and promote analytics best practices across the organization
• Contribute to the continuous evolution of Salesforce CRM Analytics capabilities
• Act as the internal expert and reference point for CRM Analytics topics
• Participate in CRM transformation initiatives involving reporting, performance monitoring and data governance

Candidate Profile

• 7+ years of experience working with Salesforce CRM Analytics / Tableau CRM
• Strong expertise in dashboard design, data modelling, datasets and reporting within Salesforce
• Solid understanding of Salesforce Sales Cloud and CRM data structures
• Experience working with large and complex international organizations
• Ability to interact with both business stakeholders and technical teams
• Strong analytical mindset with excellent problem‑solving skills
• Autonomous, structured and proactive approach
• Fluent English is mandatory

Nice to have

• Experience with Data Cloud
• Knowledge of Einstein AI and Analytics capabilities
• Experience in large-scale CRM transformation programs
• Salesforce CRM Analytics, Data Cloud or related certifications