Global Credit Manager Expert

Global Credit Manager Expert

In CEVA Logistics the role of the OTC Credit Manager Global Accounts is an OTC Expert that has to ensure end-to-end order-to-cash excellence by maintaining cross-functional collaboration with Customer Global Accounts, Business Development, Operations, Product Lead, FICOM, GBS, Credit insurer and other finance departments.

Enforcing OTC policies, analyzing DSO, disputes and cash flow; standardizing customer’s SOPs; ensuring accurate invoicing, payment matching, and timely communications; driving KPIs and automation opportunities and fostering customer satisfaction throughout processes.

What you will do

• Maintain cross-functional relationships with Business Development, Operations and the Global Accounts.
• Ensure compliance to all OTC policies and business rules, beginning from initial risk assessment until receivables and cash allocation, for all required OTC teams involved in finance topics.
• Assist in negotiating terms and conditions that balance customer needs with risk controls during onboarding.
• Conduct data analysis (DSO, overdue, disputes, payment behaviors) to support decision-making processes and proactively monitor trends, driving initiatives to reduce aging and write-offs.
• Ensure that Business Development and Operations capture in standard operating procedures (SOPs) all the information required for order entry, pricing, delivery, billing, and applied daily.
• Ensure accurate network to resolve unapplied and unidentified cash promptly.
• Act promptly with the correct level of escalation to top management level for further action in case of customer financial deterioration, demand letter, missing expected payment, or non‑cooperation.
• Maintain KPI tracking: collaborate to obtain order cycle time and billing accuracy with Operations, DSO, disputes, ensuring process adherence.
• Work with worldwide teams in OTC area having common finance objectives to ensure timely cash received.
• Biweekly / monthly global accounts monitoring: prepare and drive reports, dashboards, calls.
• Identify automation opportunities (EDI).

What we are looking for

• Education & Qualifications: Master’s degree in Economics or Finance.
• Experience: 5–10 years of experience in an international company in commercial, risk assessment, control functions with strong knowledge of the business; team player with ability to partner with agencies; extensive knowledge of all aspects of OTC analytics and operations; demonstrated capability to follow legal action with in‑house and external counsels.
• Specialist Knowledge & Skills: IT literacy, analytics skills; English fluency; good understanding of finance concepts, Excel; presentation capability with PowerPoint desirable.
• Interpersonal & Communication Skills: Autonomous, able to work effectively with overseas stakeholders, proactive, comfortable making decisions under high pressure, good leadership and communication skills, detail‑oriented with a commitment to maintaining the highest productivity and quality levels.