Global Corporate Consumer Insights Manager - 6months CDD

Mission Description: Global Corporate Consumer Insights Manager

Timing: from July to December 2026

Key Responsibilities

• Lead the end-to-end management of the Global Usage Tracker program (quantitative study on product usage, done in 29 countries). This includes operational coordination with agency.
• Oversee the deliverable process (including dashboard usability).
• Lead the release across L’Oreal entities and animate the L’Oreal CMI community around the good use of results.
• Pioneer the use of L'OréalGPT Companion to provide automated, real-time support and training for global users.
• Coordinate deep dives into specific countries/categories and communicate best practices.
• Pilot possible evolution of the program through proofs of concept of new methodologies.

B. GenAI for CMI Champion

• Framework with external agencies: work with key global agencies on the "Pilot & Scale" framework to evaluate upcoming AI-driven research solutions.
• Risk & Quality Assessment of new solutions: update criteria to assess the reliability of AI-generated insights.
• Innovation Benchmarking: test and encourage tests across the organization, for new agency-led AI tools.
• Leading AI CMI Squad: coordinating AI initiatives among CMI community and sharing best practices.
• Community engagement: engaging and motivating CMI teams globally to discover and try the new AI tools via dedicated events and regular best‑practice sharing across AI enthusiasts.

C. AI-Powered Consumer Journey Insights

• GenAI Touchpoint Study: design, coordinate with country, and lead a global initiative (in collaboration with Global CDMO, SEO, and e-commerce teams) to measure the impact of LLMs on the consumer journey, and how AI tools are augmenting traditional search and discovery.

Required Profile & Skills

• At least 10 years of CMI experience in a similar role.
• Mastering CMI hard skills / innovation-oriented mindset: advanced knowledge of both quantitative and qualitative methodologies, with a track record of applying AI to research.
• Forward-thinking on AI development: ability to bring new AI developments popping in the insights industry into actionable business recommendations.
• Operational management on large-scale program: high proficiency in managing large-scale global program.
• Strong collaboration mindset: proven ability to work in a wide ecosystem across many entities on shared roadmaps.
• Languages: Full professional proficiency in English / French is a plus.