Global Clienteling Strategist & Engagement Lead

Alaïa, Paris-based fashion house, seeks a Client Engagement Manager to define and lead the global clienteling strategy, elevating customer experiences across all markets. The role requires steering standards, personalized journeys, and omnichannel initiatives in line with the Maison’s DNA.

Leading a small team, you will partner with retail, marketing, and IT to deploy best-in-class tools, analytics, and training, ensuring consistent global execution with local adaptability.