Global Client Communications & Journeys Leader

Chanel seeks a strategic leader to define and drive the global Client Communication & Journeys strategy. You will shape omnichannel communications, ensure consistent brand experience, and partner with regional teams to optimize every client touchpoint across Acquisition, Onboarding, Engagement and Loyalty.

You will lead a ~10‑person team, translate insights into actionable initiatives, and define governance across Email, SMS, Push, WhatsApp and regional channels.