General Manager - La Vallée

The Team

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base.

Design Your Future at PVH

General Manager - La Vallée

The Position

The PVH General Manager plays a key role in achieving these standards; they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.

Responsibilities

Sales Generation

• Exceed sales goals and KPI targets, monthly, quarterly, and annually.
• Analyze sales reports and data to determine the needs of the business and set business strategies.
• Track, monitor and communicate business results in commercially succinct manner.
• Seek new ways to increase business and drive store performance.
• Collaborate with Head of Retail and Marketing to identify marketing opportunities to support sales.

Customer Service

• Ensure all associates provide the highest level of customer service through brand-specific proposition.
• To keep ahead of trends in the marketplace and effectively monitor competitor activity to maintain a leading, world-class customer experience/proposition.
• Drive customer insight through Tell Tommy program.
• Maximize additional services such as TommyXYou and Peoples Place to enhance the customer experience.
• Resolve all customer queries and complaints quickly and effectively.
• Identify, introduce, and manage any special events inclusive in collaboration with Marketing and PR team.

Operations

• Complete weekly store audits, review results, set actions and follow-up to ensure store remains compliant.
• Introduce weekly and monthly communication with management team that drive engagement and ensure managers strive to exceed existing performance standards.
• Control profit & loss through store expenses and maintain budgets, continually striving to reduce all costs.
• Manage, stock inventories through weekly RFID checks, creating action plans to exceed company expectations.
• Assume responsibility for the integrity of shipping/receiving in all areas and ensure that staff adheres to all policies and procedures.
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, and inter-store communication and LP audits.
• Own store scheduling to ensure staffing is optimized to drive business and meet demands of peak traffic whilst remaining tight to budget.

Merchandising / Visual

• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies.
• Consistently deliver all brand standards.
• Partner with B&M, logistics, and Head of Retail to ensure appropriate assortment for the store and stocks to support in-store initiatives.
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction.

People

• Recruit, train, and develop store teams, creating a store succession plan. Using a combination of the digital learning platform and physical training.
• Set clear objectives and continually evaluate the performance of each manager, providing constant feedback to ensure results.
• Resolve all human resources issues in a timely and effective manner, collaborating with HR when necessary.
• Partner with HR to review and evaluate management structure for the store, identifying opportunities to drive additional business through improved staffing structure.

Requirements

• Minimum of 3 years of experience within a senior/multisite management role.
• English fluency is mandatory.
• Previous experience in connecting to consumers within lifestyle brand environment is ideal.
• You act with purpose and collaborate to win.
• Strong project and time management skills and take ownership.
• Commercially astute and make informed decisions, communicating with impact across all levels.
• Strong stakeholder management skills and cultivate belonging.
• Strong team leader with an ability to manage, motivate and inspire trust in large teams.

Key Behaviours

• ENTERPRISE FIRST – we act in the best interests of PVH and our consumers beyond our own team, brand, region or market.
• DRIVE CHANGE – we lead by example and are optimistic about change. We challenge the status quo but fully commit once a decision is made.
• CREATE CLARITY – we are diligent in providing context and setting our priorities so we can be productive quickly.
• INSPIRE TRUST – we create safe spaces for debate and deliver on what we promise so people can learn to depend on us.
• TAKE ACCOUNTABILITY – we focus on work with the biggest business impact and give candid feedback to each other.