General Manager (Bora Bora)

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

Location

All‑suite private island in the heart of French Polynesia. Spacious overwater bungalow suites, beachfront villa estates and underwater adventures welcome you at this sand‑fringed idyll in the heart of French Polynesia. From our renowned luxury resort in Bora Bora, take in the island’s best views of Mount Otemanu and toast sunsets from your overwater villa’s private plunge pool, marvel at the Tahitian night sky, or simply lose yourself in our lagoon, where the waters teem with exotic reef fish and colourful corals.

Summary

Owner: Gaw Capital since 2017Opening Date: 2008 (last room renovation 2018/2019)

Accommodations

• Overwater Bungalow: 108
• Villas: 7
• Residences: N/A

F&B

2 restaurants and 2 restaurants & bars + no catering space + exclusive dining location.

Other

Spa with 7 treatments room/fitness; Kids Club and 3 boutiques.

Positioning Statement

For guests seeking the world's premier overwater resort and a choice romantic and “bucket‑list” destination. Four Seasons Resort Bora Bora hosts well‑heeled travelers from around the globe. Offering heartfelt French Polynesia hospitality and culture on Bora Bora's famed turquoise lagoon. Our private island resort offers the most refined luxury overwater and beachfront accommodations, lifetime adventures, highly personalized service, and the utmost privacy.

Needs (Responsibilities & Qualifications)

• Proven leader with experience in a high‑performing, high‑touch resort destination.
• Focus on driving an exceptionally quality product is crucial and ensuring the operations deliver expected service levels.
• French language skills is required.
• Ability to identify key strategic priorities, align with ownership and see through to completion.
• Hands‑on ability to coach junior leaders to achieve goals in people, product and profit.
• On the floor leadership style, driving service execution through staff and guest engagement.
• Balance product quality with tight cost management and deliver on profitability with focus on F&B.
• Prior experience in leading and managing FFE/Capex reserve.
• Ability to embrace the Polynesian Culture and support sense of place initiatives at both guest and employee levels.
• Exceptional communication skills, maturity in the delivery of message and goals.

Current Leadership Requirements

General

• Role model of Evolve Leadership Behaviors, an inspirational and motivational leader
• A talented and strong leader who understands, respects, and embraces Polynesian culture.
• Ability to influence the overall future direction of the resort with service, product, and capital improvements.
• Strong EQ – relationship management is key for all stakeholders.
• Capacity to influence and build relationships with multiple stakeholders – guests, owner's representative, and local community.
• A decisive leader who can make fact‑based decisions.

People

• Communicates effectively, both verbally and in writing, to provide clear direction to the managers and team members.
• The patience and capacity to develop, coach and mentor junior managers with limited formal experience and exposure to international luxury service.
• Ability to seamlessly integrate expatriate managers and local team to deliver exceptional guest and employee experience.
• Warm and caring demeanor while embodying Four Seasons leadership values.
• Ability to teach, coach, mentor and inspire a young team.

Product

• Product obsession to be at the highest of levels. Building on what has been achieved and proposing new elevations.
• Ensures physical operations are maintained to company standards by conducting inspections of grounds/ buildings.
• Identify operational challenges and facilitate the development of solutions to prevent reoccurrence.
• Attention to detail, style and aesthetics of resort is critical, as well as attention to product maintenance.
• Strong focus on food and beverage to elevate the operation, guest satisfaction and service consistency.
• Heavy involvement in Capital Planning and a key stakeholder in all Capital projects.

Profit

• Strong understanding of Restaurant and Rooms operating budget , forecasting and labor management.
• Ability to effectively maximize guest ancillary spend.
• The ability to react and adjust to a changing business environment and lead the team in ensuring efficient financial management of the business.
• Plan and control monthly expenditure to maximize profits.