General Manager

Property Location:

415 West W.T. Harris Blvd. - Charlotte, North Carolina 28262

What you can expect from us

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are … and well compensated for all you accomplish.

• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth – Mentorship, cross-training, development plans, management training, and more – over 200 internal promotions this year
• Health and well-being – Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement – Company-matched 401(k)
• Award-winning – Ranked among Newsweek’s America’s Greatest Workplaces 2025
• Incentives – Quarterly bonuses based on hotel results
• Incentives – This position is eligible for a semi-annual bonus based on hotel and company performance

What you will do

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
• Recruit, train, develop, and coach team members to excel in their career growth
• Deliver on key business metrics of quality, service, profitability, and team
• Assist in developing an annual operating budget and ensure the hotel meets and or exceeds expectations.
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures
• Apply strong critical thinking skills to adeptly navigate challenging situations, proactively address issues, and demonstrate commitment to continuous improvement

What we expect of you

• Passion to serve others and exceed our guests’ expectations
• Bachelor’s degree in hospitality, business, or related field preferred
• Minimum of three-year supervisory experience with demonstrated leadership success. Hotel experience preferred