General Manager

Overview

The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store’s visual and operational standards.

Responsibilities

SALES LEADERSHIP

• Creates an outstanding sales and Customer Service environment
• Strives for sales excellence and results
• Works with customers and models excellent customer service and Clienteling skills
• Maximizes sales through strong floor supervision skills
• Work closely with the personal shoppers from the department store

STAFFING AND ASSOCIATE DEVELOPMENT

• Ensures adequate staff is available to meet business needs – schedules accordingly
• Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience
• Creates enthusiasm and excitement within store to motivate high performance teams

OPERATIONAL EXCELLENCE

• Controls company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct
• Strives for 100% accuracy and compliance in cash, inventory, fixtures and property
• Comply with Department store rules and regulations.

STORE STANDARDS

• Supervises the overall cleanliness and organization of the sales floor and backroom
• Ensures store appearance and atmosphere supports and reinforces the brand image
• Understands, supports and complies with all company policies and procedures

MERCHANDISING/VISUAL

• Ensure execution of effective merchandising strategies and directives
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goals

Requirements

• Ideal candidate must possess 3-5 years in the luxury business, strong team leadership, excellent customer service, interpersonal and communication skills required, energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed. Strong visual background, sound organization and operational skills
• Minimum of 2 years retail Store Management position/experience in women’s apparel (or related field)
• Ability to work flexible schedule including nights and weekends
• Strong verbal and communication skills
• Strong observation skills – identifying and assessing customer and employee behavior, reactions, and floor awareness
• Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures
• Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals

Equal Employment Opportunity

Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.