Functional Architect

Job Title

Functional Architect

The Travel Unit Services Engineering Division enables Amadeus' Move to Solutions strategy by delivering innovative, high-value services and customer-specific solutions that extend the Travel Unit product portfolio. Through engineering excellence, cross-functional collaboration, and scalable delivery practices, the division drives customer business outcomes, service growth, operational efficiency and continuous innovation across airlines and the broader travel ecosystem.

About the role

The successful candidate supports the Travel Unit Solution Centre Practice by leading and enabling change initiatives related to solution centre blueprint development, portfolio expansion, engagement transformation, operating model evolution, business value measurement, proposal support and growth into new Travel Unit verticals. The role requires broad knowledge of Travel Unit domains, including Airlines, Distribution, NDC, Airports, Digital, Offer Management and Order Management. The individual identifies reusable capabilities, cross-vertical synergies and opportunities to create sustainable customer value while supporting innovation and best practices across the organization.

Key Responsibilities

• Lead and support change initiatives within the Solution Centre Practice, helping measure impact and drive continuous improvement across services, operating models and customer engagements.
• Contribute to the definition and evolution of Solution Centre service offerings, customer value propositions, governance frameworks, business value measurement practices, backlog management approaches and customer lifecycle alignment.
• Support Requests for Proposal (RFPs), proposal development, solution design, architectural visioning, innovation initiatives, prototypes and proof-of-concept activities across multiple Travel Unit domains while promoting reusable assets and scalable capabilities.
• Facilitate workshops with internal and external stakeholders to analyse business challenges, gather requirements, align priorities, challenge assumptions and define target solution outcomes.
• Identify opportunities for cross-domain collaboration, service expansion and value creation while promoting a customer-focused and outcome-driven approach to solution delivery and delivery.

Ideal Candidate

Experience in engineering delivery, functional analysis, functional architecture, engineering project management or related roles. Demonstrated analytical, communication, facilitation and problem-solving skills, including experience translating customer needs into business requirements and solution proposals. Understanding of customer engagement models, software delivery lifecycles, Agile methodologies and SAFe. Familiarity with customer lifecycle management, portfolio management, business value measurement approaches and contribution to customer-facing initiatives such as proposals, Requests for Proposal (RFPs) and solution assessments. Knowledge of travel industry such as Airline Solutions and related travel industry capabilities. Fluent in English.

What we can offer you

• A critical mission and purpose - at Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - everything at Amadeus is global, from our people to our business, which translates into our footprint, processes and culture.
• Great opportunities to learn - learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity and benefits.
• A flexible working model - we want our employees to do their best work wherever and however it works best for them.
• A diverse and inclusive community - we are committed to leveraging our uniquely diverse population to drive innovation, creativity and collaboration across our organization.
• A reliable company - trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Company culture

As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!