Fullstack Software Engineer – Care Expert Copilot
Overview
You would join the “Support Area”, in charge of building smart products offering the most delightful and scalable Customer Service to 1M+ members. We have developed a team of AI agents that brings immediate and personalized answers to about 50% of member's questions. And when it is not enough, we seamlessly transfer the question to our care experts team. We build the cockpit for that handoff and the tooling for the humans who take over. It lets a care expert steer, correct, and supercharge the AI: routing requests, surfacing the right context at the right moment and drafting replies.
Requirements
- 5+ years building scalable software systems
- Full-stack experience (backend and frontend)
- You love turning complex problems into elegant solutions
- You care about the "why" behind what you build, not just the "how"
- Humble and still willing to grow (no matter your seniority)
- Healthcare technology excites you
- You understand that insurance isn't just about money - it's about access to care
ATS Optimization Keywords
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Hard Skills
- Software Development
- Backend Development
- Frontend Development
- System Architecture
- API Development
Soft Skills
- Growth Mindset
- Humility
- Problem-Solving