Fullstack AI Support Engineer - Remote, Mentorship & Impact

Alan’s Support Area builds smart products that deliver scalable customer service to over 1M members. You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service.

We are seeking a senior engineer to develop and maintain scalable systems, mentor juniors, and influence product direction.