Fullstack AI Support Engineer — Build Expert Cockpit

Alan’s Support Area builds smart products that deliver scalable customer service to over 1M members. You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service.

Join a collaborative, learning-driven environment where you mentor junior engineers, influence product direction, and ship daily deployments that improve both reliability and user