Fulfillment Analyst

Job Summary

Customer Fulfillment Analyst – responsible for delivering premium customer service and serving as the key interface between Mattel and customers/channels for order and delivery processing. The role supports the central Order Management team and contributes to inventory management, fulfillment, and the sales‑to‑cash process.

Responsibilities

• Monitor customer orders and deliveries.
• Manage inventory allocation and product availability.
• Communicate with customers about stock levels and delivery status.
• Work with Order Management teams to resolve order and credit issues.
• Coordinate with warehouses and transportation teams to solve shipping problems.
• Support Finance with claims, credit notes, and customer account issues.
• Analyze KPIs such as fill rate and order performance.
• Participate in continuous improvement and cost‑saving initiatives.
• Escalate and resolve operational problems when necessary.

Qualifications

• 3–5 years of experience in Order Management, Operations, or Supply Chain, preferably in a fast‑paced/seasonal environment.
• Strong written and verbal communication skills in French and English.
• Experience in supply‑chain roles with a solid understanding of Supply‑Chain Management principles.
• Advanced Excel skills (pivot tables, charts, functions); experience with Cognos/ Tableau and SQL queries is advantageous.
• Desirable experience with AS400 ERP.
• Strong organizational skills and ability to prioritize workload.
• Problem‑solving mindset focused on continuous improvement.
• Proactive team player with intercultural awareness and a customer‑centric approach.
• Ability to manage multiple customer needs while meeting sales expectations.
• Capability to build relationships with external customers and adjust service for non‑key customers.
• Comfort navigating ambiguity.

Benefits and Compensation

• Annual gross salary between EUR 41 280 – EUR 49 020.
• Variable remuneration: participation in the Mattel Incentive Plan (MIP) with a target of 5 % of the base salary; amount based on company and individual performance.
• Paid leave: 2.5 days per month + pro‑rated RTT days + compensated public holidays.
• Hybrid work arrangement.
• Travel assistance: 50 % contribution to public transport (Pass Navigo) or transport allowance for those commuting by bicycle or carpool.
• Meal vouchers/restaurant participation: 56 % covered by Mattel.
• Employee assistance program: access to Modern Health, Headspace, and Maven.
• Supplementary pension scheme.
• Company savings plan.
• Health insurance, dental insurance, and death & disability coverage.
• Family program: up to 24 weeks of paid leave for the primary parent or up to 12 weeks for a co‑parent, fully paid upon the arrival of a new child, plus support for return to work and family care.

Equal Opportunity Employer

Mattel is an Equal Opportunity Employer. We welcome applications from all qualified individuals regardless of gender, age, disability, race, ethnicity, religion, sexual orientation, or any other protected characteristic. Salary history is not requested. Information about remuneration and benefits will be provided upon selection for interview.