Front-Office Trading Platform Support Engineer

Based in New York City, United States (no remote) Talan can sponsor French, Canadian, Mexican, and Australian citizens for a U.S. work permit

We are seeking a talented Application Support Analyst to join our team and provide global production support for critical trading platforms across FX and ETD (Exchange-Traded Derivatives). This role is based on the trading floor , directly interfacing with traders, quants, and sales teams. You will act as the primary IT contact for daily operations and help ensure the stability, performance, and reliability of front-office applications.

Role and responsibilities

• Provide hands-on technical and functional support for FX and Derivatives trading platforms, including algorithmic trading tools and order routing systems.
• Monitor platform stability and performance, ensuring high availability, low latency, and reliable connectivity to markets
• Act as the first point of contact for incidents, resolving production issues and coordinating with traders, developers, infrastructure teams, and external vendors.
• Manage application releases, deployments, and post-rollout validation to ensure seamless integration into production environments.
• Support client FIX connectivity, OMS/EMS workflows, and post-trade STP processes.
• Work closely with engineering teams to drive system improvements, enhance platform resilience, and optimize functional capabilities.
• Participate in change management activities, including planning, documentation, and coordination of production updates.
• Contribute to team knowledge sharing, maintain up-to-date documentation, and follow global best practices for application support.