Front Office & Risk Delivery Leader

Client Services team Amundi Technology's CS team is the main point of contact for our customers (assetmanagers, financial institutions, family offices, asset servicers). Its objective is to increaseCustomer Satisfaction.The CS team is the operational trusted partner of our clients. CS is the main entry point for ourcustomers consuming the ALTO Solutions and Amundi Business line services (Trading,Middle Office, Data services, Risk and Compliance).

Your mission FO & Risk domain management- Making sure 100% of the FO & Risk domain tickets are allocated to the analystsaccording to client SLA commitments- Enabling Analyst to resolve Tickets according to SLAs (time to acknowledge, time todeliver)- Capacity & tickets KPIs reporting to CS & RM management- Continuous Improvement : identifying initiatives, organizing POCs, sharing them withthe CS & RM management team

Team management & people development- Recruit, mentor and coach the team of CS Front Office & Risk analysts- Conduct performance reviews, define career paths, and foster a culture ofaccountability and continuous learning.- Manage capacity planning & resource allocation, foster team motivation- Build training plan for new joiners & analysts – including embedment to other teams(Business Line, Product, R&D, Professional Services).- Set team goals, KPIs, and career development plans for CS Front Office & Riskanalysts.

Cross-functional collaboration- Coordinate & organize Client Run Reviews related to FO & Risk domains ofexpertise: retrieving the different tickets from FO & Risk domain analysts – and beingable to arbitrate accordingly across pool of clients, liaising with CSMs and RMs- Active participation in Product communities- Create partnerships with Amundi Business lines (FO & Risk mainly) : organiseregular embedements of Domain Analysts

Leadership & Strategy- Define and execute the Front & Risk strategy within Client Services aligned withglobal Client Services objectives, Business Line and Alto Product roadmaps (for bothAlto Invest & Alto Asset Servicing offers).- Lead and participate to CS&RM transformation plan : be a driving force forcontinuously improving the way we work inside FO & Risk Domain and withcounterparties- Create a culture in which people want to do their best and feel an urgent need toimprove process and delivery for clients

Knowledge management- In collaboration with Product and R&D, maintain and expand documentation,knowledge base articles and training materials for Alto modules.- Drive adoption of knowledge sharing and enablement within CS team.

Client Delivery & Support excellence- Act as escalation point both for the domain analysts and external parties (RM & CSM,Business Lines, Implementation, Client) regarding specific client requests- Bring Product expertise during special client events – like walk the floor & Trainingsat client site