Front Office Host: Guest Service & Operations

Corporate Culture

• Conveying, supporting and exampling the corporate culture
• Support of a good working atmosphere through personal communication
• Respect and recognition of the work and performance of colleagues
• Active cooperation and support of teamwork in the hotel and in the department

Service and Services

• Polite, personal and professional service
• You see yourself as a service provider to customers and colleagues
• You maintain a friendly and efficient tone on the phone

General Guidelines

• Supporting and adhering to all procedures, policies and procedures
• Promoting and complying with all guidelines regarding operational safety
• Adherence to the brand standards of the company and the hotel
• Punctual and well-groomed appearance at the workplace
• Compliance with the dress code and the guidelines of appearance

Other Responsibilities

• Ensuring a clean and organized workplace at all times
• Maintenance and careful handling of the equipment and work material
• Independent execution and planning of various projects if required
• Acceptance of individual orders and assistance in other departments if necessary

Special tasks and areas of responsibility

• Ensures the best possible guest service within its departments
• Ensure an optimal workflow throughout the front office
• Takes over shifts at reception day and night
• All processes must be constantly monitored by the host and, if necessary, corrected
• Jointly responsible for good cooperation within the front office departments
• Maintenance of databases, rate tables and all systems belonging to the reception
• Must be informed about activities in the hotel and communicate them further
• Monitors the functionality of all devices at the reception
• Follows all security measures and procedures
• Is responsible for cleanliness and order
• Is responsible for the cash float during the shift
• Furthermore, pays attention to cleanliness in the entire hotel area
• Is responsible for the bookout of hotel guests if necessaryPay attention to cost-conscious handling of material and energy in the reception area
• Controls the archiving of the necessary documents
• Ensures a corresponding entry of all guest wishes in the logbook
• Forwards guest complaints to the service leader for follow-up
• Actively offers guests to join the World of Hyatt loyalty program
• Is jointly responsible for the achievement of the upsell departmental goal
• Actively offers upsells to guests.
• Supports the Bellstaff during high workloads when parking the cars
• Assists with guest services related requests
• Takes part in the training process of the newcomers

Locations

• Seabird Ocean Resort and Spa, Oceanside , CA , US
• Thompson Austin - 5th and Brazos, Austin , TX , US