Front Desk Lead - Guest Experience & Training

Atrium Hospitality is seeking a full-time front desk associate at Concord Embassy Suites in Concord, NC. You will manage guest check-ins/outs with warmth and accuracy, handle guest inquiries, and serve as the friendly go-to resource for teammates.

You’ll train new front desk team members, resolve issues promptly, and support daily lobby tasks, business center assistance, and event coordination to ensure a seamless guest experience.