French-Speaking Tech Support & Customer Care Specialist

Mercier Consultancy MD is seeking dedicated French-Speaking Customer Experts to join our team supporting a leading consumer electronics company in Greece. In this role, you will provide exceptional customer service to French-speaking clients, assisting them with inquiries related to electronic products, technical support, and after-sales service.

• Deliver professional and friendly customer support to French-speaking customers via phone, email, and chat regarding consumer electronics products and services
• Assist customers with troubleshooting, product information, warranty claims, and service scheduling
• Record customer interactions accurately and maintain up-to-date information in the CRM system
• Collaborate with technical and product teams to resolve complex customer issues efficiently
• Stay informed about the latest product developments, features, and company policies
• Provide feedback to improve customer experience and service quality

• Fluency in French (spoken and written) is mandatory; proficiency in English is an advantage
• Previous experience in customer service, ideally within the consumer electronics sector
• Excellent communication skills, problem-solving abilities, and customer-focused attitude
• Ability to multitask and work effectively in a fast-paced environment
• Familiarity with CRM software and digital support tools
• Willingness to relocate and work in Greece
• Strong interest in consumer electronics and technology

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More..