French Customer Support - Tech Project - Basé à Lisbonne / Relocation to Lisbon

About the Role

We are looking for Technical Support Advisors to join our multilingual team in Lisbon. As a Technical Support Advisor, you will provide speedy, personalised solutions to a wide range of customers through inbound calls, chat or e‑mail in the after‑sales process.

Responsibilities

• Assist clients via inbound calls, chat or e‑mail, answering inquiries and attending potential requests.
• Resolve product or service problems by clarifying customers’ complaints.
• Provide accurate, valid and complete information using the right methods and tools.
• Give real‑time, accurate information that empowers customers to make decisions.
• Listen to the customers’ unique situation and acknowledge their needs.
• Go beyond the customer’s service expectations so they remember and share their great experience.

Qualifications

• Native in French (C2) and fluent in English (B2).
• Excellent writing and verbal communication skills.
• Patience when communicating and solving issues.
• Proactive, self‑motivated and a great team player.
• Ability to multitask, work with minimal supervision and manage time effectively.
• Can treat all data and personal information with utmost confidentiality.
• Customer oriented and able to adapt to different types of people.

Requirements

Non‑EU residents must have a valid work permit for Portugal to be considered for employment.

What We Offer

• Competitive wages (14 monthly payments per year).
• Meal allowance in voucher card (net).
• Performance bonus.
• Private health insurance with dental plan.
• Relocation package: shared accommodation and flight reimbursement.
• Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program.
• During the COVID‑19 contingency plan, you may be expected to work from home for a limited time.

Equal Opportunity

Webhelp Portugal is an equal opportunity employer. Webhelp considers diversity a fundamental resource and offers access to employment opportunities to everyone, regardless of gender, age, religion, ethnicity or any other classification protected by applicable national laws.