Fraud Investigator with German and English

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

We Offer:

• Relocation Bonus: €1,500 Gross (paid in 2 instalments) – to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Fully paid training
• Stable job and career development opportunities

Your Responsibilities:

• Investigate fraud alerts from start to finish, focusing on the most urgent and high-risk cases
• Review account activity, transaction history, and user behavior to identify suspicious patterns
• Analyze cases carefully to determine what happened – whether it’s a customer error or a fraud attempt such as account takeover, identity theft, or other fraudulent activity
• Document your findings clearly so cases are properly recorded and meet internal and regulatory standards
• Escalate complex or high-risk cases to Senior Investigators when deeper investigation is required
• Work toward team performance goals, including response times, productivity, and investigation quality
• Play an important role in protecting customers and keeping digital financial services safe and trustworthy

What We Are Looking For:

• Good understanding of common fraud types, such as Account Takeover (ATO), Identity Theft, and True Party Fraud
• Strong analytical skills with the ability to identify unusual patterns or suspicious activity
• Excellent written and verbal communication skills in German, with fluency in English
• High attention to detail and a natural curiosity when investigating issues
• Ability to work effectively in a fast-paced, high-volume environment while staying organized and focused