France Service Ops Lead – Transformation & Growth

A well-established international B2B technology group operating in regulated and service-critical environments, delivering hardware, software, and maintenance services to a diverse client base across France. The organisation is undergoing a phase of operational structuring and service transformation following recent integration activities.

Responsibilities

Service Operations Manager – France H/F Location: Paris – Île-de-France (commutable within 1 hour by car) Hybrid work: Predominantly on-site (up to 20% remote) Salary: Up to 85,000€ per annum plus bonus plus company car Ref: 757FR

Main duties: Lead and transform nationwide customer service and field service operations in France, ensuring service excellence, SLA compliance, customer satisfaction, and operational efficiency across a multi-site organisation.

The role: The Service Manager – France is a senior leadership position with full accountability for customer service and field service operations across France. The role is central to structuring, professionalising, and transforming the service organisation into a data-driven and performance-oriented function.

Responsibilities include: – Full ownership of customer service and field service operations across France– Leadership of multi-site teams including helpdesk (1st & 2nd line), field engineers, and external partners (approx. 40–50 employees)– Transformation and structuring of service operations, governance, and execution– Ownership of SLA delivery, service KPIs, customer satisfaction, and service profitability– Hands-on leadership within a low-hierarchy environment, combining strategic oversight with operational involvement when required– Harmonisation of processes, reporting, KPIs, and ways of working across sites– Acting as the primary escalation point for customer disputes, critical incidents, and strategic accounts– Close collaboration with Sales, Product, R&D, and Logistics teams– Responsibility for service planning, inventory coordination, and cost control

Candidate's Profile

– Senior Service Manager or Director-level profile with strong people leadership experience– Proven background in technical service management (hardware, electromechanical systems, IT, automation, or similar)– Experience managing multi-site service organisations in complex B2B environments– Strong change management and transformation capability– Entrepreneurial, hands-on mindset with the ability to build structure and processes– Strong customer orientation with excellent problem-solving and escalation management skills– Excellent standard of fluency in French– Willingness to travel regularly within France

Up to 85,000€ per annum, plus performance-related bonus (up to 15%) and company car, depending on experience