Founding Account Manager

Founding Account Manager at Flexport. About the role Flexport is expanding into France and seeks a founding Account Manager to join the Demand team.

Key facts

Location: Paris, France Engagement: Full-time, On-site Team: Demand

What you'll do

• Build relationships with key client stakeholders and navigate complex organizational structures.
• Monitor account health and conduct regular check-ins to improve the client experience.
• Identify and close renewal, cross-sell, and upsell opportunities.
• Oversee client onboarding, standard operating procedure creation, and implementation timelines.
• Manage client financial health and payment schedules.
• Collaborate with global teams in North America, Latin America, and Asia to ensure service consistency.
• Coordinate with Global Operations to resolve escalations and meet performance metrics.
• Develop 3-year supply chain roadmaps aligned with client business objectives.
• Drive product adoption and maintain documentation of client success criteria.
• Mentor fellow team members on partnership development.

Requirements

• 5+ years of experience in sales, account management, or supply chain operations.
• 2+ years of specific experience in freight forwarding, logistics, or supply chain.
• Proven history of successfully selling or cross-selling products.
• Strong consultative approach to account growth.
• Ability to manage data and monitor business health using tools like Salesforce.
• High attention to detail and structured problem-solving abilities.

Skills & tools

• Salesforce
• Supply chain management
• Strategic account planning
• Financial reporting
• Negotiation

Flexport is an equal opportunity employer.