Founders Associate

Responsibilities

• Own your customer portfolio end-to-end: answer questions, monitor relationship health, drive product adoption, manage renewals, pursue upsell, and prevent churn.
• Become the expert on your customers’ businesses: understand how they use the product, where they get stuck, which features would transform their operations, and what drives them to stay or leave.
• Use AI tools (Claude, HubSpot automations, internal prompt libraries) to create leverage in your day-to-day work so you spend 60%+ of your time on proactive, high-value activities.
• Translate customer problems into product requirements and collaborate with engineering to build solutions using AI-assisted development. You don’t just file tickets; you learn to ship.
• Drive product feature adoption across your portfolio: identify which capabilities drive the most value per customer segment, build the adoption playbook, and execute it.
• Make your customers wildly successful: determine their actual needs, creatively solve problems, ship solutions that make their lives easier, and think beyond the obvious to support retention and expansion.
• Build and refine playbooks that become the standard for the team. Your frontline experience shapes how everyone else operates.

Requirements

• You enjoy talking to customers and fixing their problems. You will proactively reach out to your customers to ensure their success.
• An entrepreneurial mindset: you’ve started something, built something, or can’t stop thinking about building something. You see broken processes and fix them before anyone asks.
• Exceptional intellectual horsepower: you pick up new domains fast, connect dots others miss, and thrive in ambiguity. Degree from a top-tier university or equivalent proof that you can learn quickly.
• High energy and self-direction: you don’t wait for permission to move. You’ve thrived in high-performance environments such as consulting, investment banking, high-growth startups, or similar.
• Bilingual: fluent English plus at least one of Spanish, French, German, or Italian. You’ll communicate across markets and build trust with customers in their language.
• A natural communicator who makes customers feel heard: you can explain a complex product issue to a frustrated customer AND translate that same issue into a clear requirement for an engineer.
• No technical background required: curiosity and tenacity matter—the kind of person who experiments with AI prompts, discovers new ways to solve problems, and remains eager to learn. We’ll teach you the rest.

ATS Optimization Keywords

Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility.

Soft Skills

• customer relationship management
• problem-solving
• creativity
• communication
• self-direction
• intellectual horsepower
• entrepreneurial mindset
• adaptability
• high energy
• tenacity