Foreign Exchange Operations Manager

Description

You must be located within the Huntington Corporate office footprint. This is a hybrid position

Responsibilities

• Establishes strategic plans that are in support of corporate goals and objectives, including the ongoing development and optimization of the Escalations Pod operating model.
• Implements new policies and procedures to improve efficiency, strengthen controls, and ensure compliance with corporate and regulatory requirements, particularly across escalation and investigation processes.
• Acts as a liaison with front office, middle office, and key partners (Risk, Compliance, Treasury, Technology) to facilitate timely escalation resolution and ensure alignment on issue management.
• Manages day-to-day responsibilities for a team of direct reports within the Escalations Pod, including analysts responsible for:
• Escalations management
• Multi-CurrencyLoans-related operational support
• Investigations and research activities
• Oversees and drives resolution of escalations and exceptions, including:
• Payment issues and non-receipts
• Multi-CurrencyLoan-related operational inquiries and discrepancies
• Reconciliation breaks and account imbalances
• Trade-related exceptions and settlement concerns
• Internal and external client escalations
• Ensures all escalated items are resolved in a timely, accurate, and well-documented manner, maintaining strong audit trails and adherence to control standards.
• Establishes clear ownership, prioritization, and workflow management within the pod to ensure effective handling of high-risk and time-sensitive issues.
• Identifies trends and root causes across Escalations, Multi-CurrencyLoans, and Investigations activities and drives process improvements and control enhancements to reduce recurring issues.
• Prepares, monitors, controls, and reports on the area’s performance to senior management.
• Establishes quality of service levels for the area, ensuring responsiveness, accuracy, and consistency across all escalation-related activities.
• Performs other duties as assigned.

Basic Qualifications

• Bachelor’s Degree
• 5 years of leadership
• Experience with Microsoft Office

Preferred Qualifications

• 5 or more years of Foreign Exchange experience
• Leadership experience within FX operations, particularly in escalations, investigations, or exception management
• Proven leadership skills.
• Ability to manage within a fast-paced, high-volume environment with competing priorities
• Experience with Wall Street Systemsand/orMTS
• Experience managing operational workflows aligned to a pod-based structure

Exempt Status: Yes (not eligible for overtime pay)

Workplace Type

Office

Our Approach to Office Workplace Type: Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington’s Career Web Site for more details.