FinCrime Team Lead (Quality Control)

Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting‑edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

We’re looking for a super-skilled FinCrime Team Lead to ensure our Analysts operate at the best quality performance. You'll use a solution‑oriented approach to handle customer and agent issues and resolve them quickly and efficiently.

What you’ll be doing

• Performing effective people management through 1:1s, coaching, and career development
• Assisting management with hiring processes and new team member training
• Controlling and monitoring daily/weekly operations with timely reactions
• Performing deep dives on SLAs, providing RCA/trends/actions for their improvement
• Challenging processes and procedures in context of continuous improvement
• Acting as a point of contact for internal and external escalations
• Meeting company SLAs

What you’ll need

• Fluency in English
• Excellent communication and writing skills
• 1+ years of experience managing a team of 5+ FTEs
• Experience in AML, compliance, card disputes, or transaction monitoring
• Knowledge of AML and sanctions regulations (JMLSG, ML regulations, OFAC, POCA, etc.)
• A solid understanding of the interplay between legal and business risk
• Practical knowledge of SQL
• The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines
• Ability to communicate positively, clearly, and effectively with members of various internal teams, outside counsel, and regulators
• The ability to demonstrate sound judgement