Field Technical Service Engineer

Anker Innovations Limited (Stock code: .SZ)

Anker SOLIX is the BG under Anker Innovations that focuses on the home energy field. It was launched in 2023, aiming to provide full -scenario green energy solutions. Based on more than a decade's worth of mobile charging technology, this BG offers products such as portable energy storage, balcony photovoltaic energy storage, and household energy storage, and it covers more than 20 countries and regions globally. In 2024, Anker SOLIX became the world's top balcony energy storage brand with its second-generation balcony energy storage product, Solarbank 2. In the future, Anker SOLIX will take North America and Europe as the starting points to deepen the intelligent layout of home energy and achieve the vision of "making sustainable energy accessible and benefiting every household around the world".

Work at Anker SOLIX BG

Joining SOLIX means immersing yourself in the corporate culture of "Thorough Innovation, Unleashing Possibilities" and collaborating with a dynamic global team to shape the future of sustainable energy. As a in the home energy solutions field, SOLIX offers diverse career development paths and a global workplace. You can grow based on your capabilities rather than seniority. The company's comprehensive compensation and benefits system, along with the business result sharing program, recognize every contribution. Here, you'll participate in significant projects, broaden your international perspective, and achieve personal value while growing with the company.

We are now actively hiring!

We are now looking for a middle-senior level Technical Service Engineer . This position will provide professional technical support for Anker SOLIX home energy storage products, troubleshoot issues, guide installations, and ensure customer satisfaction with prompt responses.

This position is a full-time, based in Benelux area , home office , with frequent business travel position.

Key Responsibilities

• Provide advanced technical support for Anker SOLIX home energy storage products, including troubleshooting and resolving complex technical issues.
• Lead the analysis of technical problems and develop solutions for both customers and internal stakeholders.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
• Support sales teams and partners with technical expertise for complex sales opportunities.
• Analyze customer feedback to identify common issues and contribute to product improvement initiatives.
• Lead cross‑functional teams to address critical technical challenges.
• Drive continuous improvement of technical support processes and customer experience.

Qualifications

• Bachelor's degree in Electrical Engineering, Renewable Energy, or related field; Master's degree preferred.
• 4+ years of experience in technical support for energy storage systems, solar PV systems, or related products.
• Strong technical knowledge of battery management systems (BMS), energy management systems (EMS), and power electronics.
• Experience with AC/DC power conversion, inverter technology, and battery technologies.
• Advanced problem‑solving skills and ability to work under pressure in a fast‑paced environment.
• Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts to non‑technical audiences.
• Proficiency in English.
• Experience with customer relationship management (CRM) systems and technical support tools.
• Experience with data analysis and reporting to drive process improvements.
• Willingness to travel in Benelux and designated area for customer support or training purposes.

What we offer

• Leading innovation culture and rapid growth platform
• Global perspective and diverse career development
• Competitive compensation and benefits system

Why Anker SOLIX

• "If your focus is on portability and being able to keep your mobile devices charged when there’s no power available, the Anker Solix C300 DC portable power station is a great option." --- Forbes
• "The Anker Solix X1 starts at five kilowatt‑hours and is less than a 10th the size of the battery in a small electric vehicle like the base model Tesla Model 3." --- The Wall Street Journal
• "Some of our picks from Anker are so good, we crown them twice." --- New York Times

JOIN US!

Anker Innovations sincerely looks forward to your joining. Let's break through the boundaries of imagination together with you, explore cutting‑edge technologies, create innovative products, and embrace a spectacular future.

(Notice)

(1) This job posting is for a position at Anker Innovation. Your personal data that obtained during the recruitment selection process may be shared and jointly used with the following companies that may share and jointly use your personal information:

• Anker Innovations Technology Co., Ltd.
• Anker Ltd.

(2) Your personal data will be removed from Anker Innovations' system immediately upon the completion of the entire recruitment process with us, unless we obtain your explicit consent.

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