Field Support Specialist ( Freelance / Dispatch)

Title

Field Support Specialist ( Freelance / Dispatch)

Location

Toulouse cedex

Duration

12 Months, B2B Contract

Job Description

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting.
• Inventory management.
• Imaging of laptops and desktops.
• Printer management.
• Assistance in fixing issues for conference rooms and working with vendors for room setup.
• Hardware and software troubleshooting and resolution.
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phones and non‑PC equipment such as scanners and printers.
• Offer VIP support with tailored, high‑touch service and manage audio‑visual, conferencing, and technologies.
• Knowledge of Office 365 support.
• Coverage and compliance software installation and troubleshooting.
• Good knowledge of DHCP and DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement.
• Strictly adhere to defined Service Level Agreements (SLA’s).
• Support recurring meetings, events, and after‑hours activities as required.
• Document incidents, problems, and resolutions for future reference and for the knowledge base.
• L1 level network troubleshooting and resolution for LAN connectivity.
• Hands & feet support to the backend team for network, server, and application issues.
• Work with vendor support contacts to resolve technical issues.
• Server mounting and movement.
• Hands & feet support for DC (compute, storage, backup, network). This includes physical servers, network devices, and storage; device reboot, console connection for remote access, cable/SFP removal and insertion, cable replacement, racking and stacking.

Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.