Field Services/IT Engineer, North East France

***This position is a field role and you will be travelling 70-80% of the time and sometimes working in the evening and occasionally at weekends***

The Role

We have an exciting opportunity for a proactive customer-focused Field Service Engineer to join our team.

As a Field Service Engineer, you will be responsible for providing first-class service to our customers in North East France, with occasional responsibilities in other parts of the country on an ad hoc basis, and periodic travel to other parts of the country to provide coverage during PTO and similar needs.

Key Responsibilities

• Install, support, and maintain VisionRT product range
• Perform site surveys ensuring all aspects of installation requirements are met in line with Vision RT processes and procedures
• Provide reactive breakdown support (remote and on site)
• Provide planned maintenance/ upgrade support (remote and on site)
• Plan and perform installations in line with Vision RT installation processes & procedures
• Liaise with customers and our installers
• Travelling to different hospitals throughout North East France, with occasional responsibilities in other parts of the country on an ad hoc basis, and periodic travel to other parts of the country to provide coverage during PTO and similar needs

Essential Skills & Experience

• Strong IT background required including; Supporting Microsoft environment workstations, device networking and database troubleshooting, Supporting external and internal customers in the Field Service Engineers territory, PC hardware skills including replacing PC components and diagnostics.
• Highly motivated customer focused engineer with excellent customer facing and technical problem-solving skills
• Comfortable interfacing with clients and other stakeholders at all levels of their organization
• Results orientated with a "Can Do" attitude and clear enthusiasm for excelling in customer satisfaction
• Excellent fault-finding skills; Trouble shooting utilizing Event Viewer; Error Logs; Debug
• Experienced field engineer with electromechanical and IT skills, ideally from medical or IT industry
• Ability to drill and mount, mechanical bracketry in raised ceilings
• Ability to read and work with technical drawings and architects’ drawings

Desirable Skills & Experience

• A+ and Microsoft certifications a plus
• SQL knowledge is preferred
• Medical Devices, ideally Medical Imaging or Radiotherapy

Vision RT is an Equal Opportunity / Affidative Action employer, all qualified applicants will receive consideration for employment and development without regard to race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status.