Field Services Engineer

Responsibilities

• Cooperate with regional sales and local distributor; improve the satisfaction of end-user;
• Responsible for regional technical support (on-line or on-site), make sure the Maglumi system works properly, improve the satisfaction of distributor and end-user;
• Promote the reagent parameters and improve the reagent consumption per analyzer;
• Collect the Maglumi installation information, and establish relationship and follow up the reference customers;
• Give service training to local engineers and establish relationship with engineers from different distributor, keep on guiding and improving their technical skills;
• Apply reagent and spare parts for regional distributor and return the corresponding spare parts in time and follow up the complains;
• Other tasks needed from Snibe

Requirements

• Above 5 years’ experience worked in IVD area, have strong technical skills, ability to work independently and perform well under pressure.
• Bachelor degree or above in related subject.
• Candidates with service experience in total laboratory automation line (biochemistry & immunology) are preferred.
• Good communication skills and hard working.