Field Service Technician – Southeast Region

• Commission products according to customer requirements
• Troubleshoot on customer sites, particularly cabling and equipment issues
• Prepare a post-service report detailing the diagnosis, identified malfunctions, actions taken, and solutions provided
• Follow up with the customer regarding the service intervention
• Escalate incidents to the Technical Department and management through improvement requests and quality reports
• Perform storage operations and manage inventory in accordance with quality procedures and deadlines
• Conduct the year-end inventory
• Train customers on product use
• Keep product knowledge up to date
• Respond to hotline calls when necessary
• Schedule customer interventions and manage the schedule for the assigned geographical area
• Work closely with the Support Manager and the Regional Sales Director for the Southeast region

Requirements

• At least 5 to 10 years of successful experience as an electrician or in a similar position
• Self-motivated and well organized, with the ability to schedule customer interventions and manage the service calendar
• Strong interpersonal and communication skills
• BTS or DUT qualification in Electronics / Electrical Engineering, or equivalent
• Valid Category B driver's license required
• Passion for technology and the ability to share technical expertise

Core Competencies

Demonstrates expertise in troubleshooting electrical and cabling issues, managing customer interventions, and preparing detailed service reports. Possesses strong organizational skills to effectively manage service schedules and inventory operations.

Highest-signal resume keywords

• Troubleshooting Electrical Issues
• Customer Intervention Management
• Post-Service Reporting
• BTS or DUT Qualification in Electronics
• Valid Category B Driver's License

Hard Skills

• Electrical Troubleshooting
• Cabling Installation
• Inventory Management
• Service Reporting
• Customer Training

Soft Skills

• Interpersonal Skills
• Communication Skills
• Self-Motivation
• Organizational Skills

Certifications & Qualifications

• BTS or DUT in Electronics / Electrical Engineering
• Valid Category B Driver's License

Industry Keywords

• Customer Service
• Technical Support
• Quality Procedures
• Service Calendar Management