Field Service Technician I - Wilmington, NC

Your Role at Baxter

The Field Service Technician I will perform functions related to product readiness for patient utilization on a wide range of rental and customer owned medical products. This role involves cleaning, disinfecting, performing operational function checks, and minor repairs of Baxter and non-Baxter products. Explore a Day in the Life of a Field Service Technician to learn more about Field Service Careers here. Every repair, every delivery, and every call makes a real impact.

In addition to repair work, the Field Service Technician I is responsible for performing similar duties related to product readiness for patient utilization on a wide range of rental and customer owned medical products. This position requires operating a fleet vehicle in a safe manner as well as direct customer contact. The role includes providing 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner. Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most!

Your team:

• The field service team works within hospital and service setting environments to repair medical devices.
• Baxter offers dental, medical, and vision insurance, paid time off, parental leave, and more.

What You’ll Do:

• Performs electronic, hydraulic and pneumatic systems troubleshooting and repair of assigned products.
• Ability to troubleshoot devices and repair any malfunctioning components.
• Ability to use the appropriate tools in making required adjustments and repairs.
• Ability to provide on-call coverage, up to a 24/7 basis including weekends and holidays, which may require customer account visits.
• Ability to load, unload, and remove medical products, weighing up to 1680 pounds.
• Generate service revenue and complete activities required under service contract.
• Safely operate box truck vehicle or company car ranging in size from a cargo van up to a 26,000 pound truck.

What You’ll Bring:

• Must be at least 21 years of age
• High school diploma or GED
• Valid driver’s license and driving record
• Basic mathematical skills – addition, subtraction, multiplication, and division

Preferred Qualifications

• Technical or Trade School training
• DOT physical card (assistance is provided)
• Experience with FDA regulated products
• Experience in customer service

Safety Requirements:

• Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing. All equipment is provided.
• Frequently works in environments where biohazards could be present, such as hospitals, service centers, and depots

I understand compensation is an important factor as you consider the next step in your career. At Baxter, we strive for equitable pay for all employees and transparency in pay practices. The salary range for this position is $43,200-$59,400.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If you need a reasonable accommodation for any part of the application or interview process, please let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams. To learn how you can protect yourself, review our Recruitment Fraud Notice.