Field service technician

Overview

Job Title: Field service Technician

Location: France - MRE

About Us: Want to join a growing international and industrial context ?

At Ingersoll Rand, our passion is to inspire progress around the world. We improve the quality of life by creating comfortable, sustainable and efficient environments.

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Job Summary

As a Field Service Technician mainly within the framework in our mixing activities, you provide technical assistance for our products at customer’s sites and/or on our production site. You are recognized as a technical expert and also ensure the installation, commissioning and maintenance of our products at customers' premises. You also ensure customer satisfaction across all our services.

Responsibilities

Technical expertise:

• Remote technical assistance (email / phone / ...)
• Management of customers’ complaints
• Commissioning, maintenance, repair and training on our products at our customers\' premises or in our service workshop
• Promotion of our services (maintenance contract, Training, ...) to our clients with technical and commercial arguments
• Retaining our customers
• Host technical meetings with support services if necessary

EHS:

• Reporting the “near-accidents”
• Respect the wearing of security equipments

Continuous improvement:

• Collect anomalies, establish an action plan and measure its impact
• Participate in monitoring and solving problems encountered during the manufacture of products
• Participation and development of continuous improvement indicators

Basic Qualifications

• Higher education with skills in mechanics, hydraulics, electrical and automation.
• 3 years of experience in a similar position in an industrial environment or in mechanical maintenance.
• Proficiency in English (B2 Linguaskill).
• Planned travel (regional, national and international)

Travel & Work Arrangements/Requirements

• International Travel - Ability and willingness to travel, as required.

Key Competencies

• Rigor and analytical ability
• Ability to work independently, organized, rigorous, results-oriented and client
• Self-taught
• Team spirit
• Mastery of computer tools (office pack)

What we Offer

• Fixe package
• Profit-sharing
• Gain share program
• The work equipment necessary for your activities will be provided to you: mobile phone, computer...