Field service technician

As a Field Service Technician mainly within the framework in our mixing activities, you provide technical assistance for our products at customer’ sites and/or on our production site. You are recognized as a technical expert and also ensure the installation, commissioning and maintenance of our products at customers' premises. You also ensure customer satisfaction across all our services.

Responsibilities

• Remote technical assistance (email / phone / …)
• Management of customers’ complaints
• Commissioning, maintenance, repair and training on our products at our customers' premises or in our service workshop
• Promotion of our services (maintenance contract, Training, …) to our clients with technical and commercial arguments
• Retaining our customers
• Host technical meetings with support services if necessary

EHS

• Reporting the “near‑accidents”
• Respect the wearing of security equipments
• Collect anomalies, establish an action plan and measure its impact
• Participate in monitoring and solving problems encountered during the manufacture of products
• Participation and development of continuous improvement indicators

Basic Qualifications

• Higher education with skills in mechanics, hydraulics, electrical and automation.
• 3 years of experience in a similar position in an industrial environment or in mechanical maintenance.
• Proficiency in English (B2 Linguaskill).
• Planned travel (regional, national and international)

Travel & Work Arrangements/Requirements

• International Travel – Ability and willingness to travel, as required.
• Rigor and analytical ability
• Ability to work independently, organized, rigorous, results‑oriented and client‑focused
• Self‑taught
• Team spirit
• Mastery of computer tools (office pack)

What we Offer

• Fixed package
• Profit‑sharing
• The work equipment necessary for your activities will be provided to you: mobile phone, computer, etc.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.