Field Service Superintendent 4S Engines

We are now looking for a Field Service Coordinator to join our team.

Position: Permanent. Preferred location: Surgères , France (remote possible with frequent travel to Surgères).

What You Will Be Doing

• Coordinates and supervises field service projects, acting as a leading technical expert in the field, planning activities, and managing resources and schedules to meet customer requirements. Conducts field audits to assess field service capabilities and operations, ensuring alignment with plans and customer expectations.
• Provides expert technical guidance and support to field service teams, ensuring adherence to quality standards and processes. Mentors and develops field service personnel, promoting skill enhancement and professional growth.
• Manages communication between field location and the company to ensure up-to-date shared awareness of activities, efficient coordination and decision making.
• Acts as a primary point of contact for customers, sharing information, identifying and resolving customer needs, and fostering strong customer relationships.
• Supports continuous improvement initiatives within the field service domain, enhancing operational efficiency and service delivery. Captures lessons learned from field location to continually improve activities.
• Ensures compliance with health, safety, and environmental regulations and the set guidelines and processes during field service activities. Completes needed reporting and administrative activities.

To be successful in this role we expect you to have:

• Good experience and knowledge of field service practices and processes.
• Proficient technical knowledge of diesel engines and mechanical systems.
• Establish guidelines and professional knowledge to resolve operational issues.
• Identifies, develops, and supports modifications to current field service systems, tools, and processes.
• Provides market and operational insights.
• Coordinates, plans and prioritizes activities of field service projects to ensure timely delivery.
• Develops and maintains ongoing positive internal/external relationships relevant to own area of work. Channels and shares information and knowledge with appropriate stakeholders.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

We value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.