Field Service Representative M53 Émirats arabes unis - Assistant Technique Motoriste F-H F-H

Job Description

Field Service Representative M53 Émirats arabes unis - Assistant Technique Motoriste F/H F/H. The role supports the Mirage 2000 aircraft on the Emirati client base in Abu Dhabi (UAE) as part of the Operational Client Support team (MSOR), reporting to the Safran Aircraft Engines Military Engine Division Support and Services Directorate.

The Field Service Representative (FSR) is the on-site focal point for Operational Support, and the following responsibilities apply:

• Serve as the operational reference for the Field Technical Representative (FTR) on site (client team of 2).
• Act as the local primary client interface for questions related to the operation of the engines in the supported fleet.
• Contribute to the proper operational execution of contractual commitments.
• Provide technical assistance for client operations in workshop Nti1 and Nti2, mainly related to engine troubleshooting, and support client maintenance of engines.
• Assist the client to ensure engine operating continuity and aircraft airworthiness in line with safety/navigability and technical documentation requirements.
• Guide the client in the use and application of maintenance technical documentation.

• Report to the hierarchical supervisor (Customer Support Manager – CSE) periodic activity reports and operational data (usage, maintenance interventions, etc.), major flight events or engine technical events, and safety-related events.
• Share operational fleet information with business managers and Customer Support Managers (CSM).
• Assist the client in managing its engine fleet in workshop, anticipate needs, and propose improvements to engine availability, modules and/or equipment, and support resources.
• Contribute to overall client satisfaction.
• Participate in Safran Aircraft Engines follow-up routines for contract execution and facilitate communication between the client, SAE and partners (Dassault, Thales, etc.).
• Apply health, safety and environmental guidelines whenever possible in the work environment; uphold SAE values and communicate/promote them; adhere to the Tech Reps (FTR/FSR) rights and duties charter and contribute to the FTR/FSR network.

• Assist the client in managing their fleet in workshop, anticipate needs, and be proactive in proposing improvements to availability of engines, modules and equipment, and supporting resources.

Note: Some content about corporate statements and recruitment inclusivity is maintained for context where relevant. Specific safety, compliance, and diversity policies remain in effect.

Job Requirements

• Proven experience as a technical client support professional, with at least 8 years in troubleshooting turbofan M53 engines and engine maintenance.
• Experience in transversal technical team management.
• Hierarchical management experience is a plus.
• Technical knowledge of the M53 product and maintenance of air defense aircraft engines.
• Recognized expertise in engine troubleshooting and knowledge of modules and equipment.
• Knowledge of military environments and operations.
• Strong interpersonal and customer service skills.
• Good communication ability (multirelationship internal to the company).
• Pedagogical skills: ability to explain and transmit know-how.
• Adaptability (working in a multicultural environment / posting abroad).
• Anticipation and risk analysis skills.
• Availability, autonomy, curiosity and responsiveness.
• Rigour, precision and adherence to procedures.

Safran Aircraft Engines values diversity and inclusion of people with disabilities and ensures inclusive recruitment processes and ethical, fair treatment of all applications. If you require accommodations for the recruitment process, please inform us.

Advantages / Specific Features

• Supervise SAE technical and logistical support on base and in workshop (levels 1 and 2).
• Some periodic travel to NTi3 may be required.
• Identify potential client needs (parts, tooling, training) and relay to the Customer Support Manager (CSM).
• Alert the hierarchical supervisor (CSE) and the CSM about training needs based on client personnel skills.
• Position located at the Abu Dhabi military airbase; US/EU time zones may apply and overnight or weekend shifts could be required.

Location

Base: Abu Dhabi, United Arab Emirates. Post located at Corbeil-Essonnes, Île-de-France, France for reference; this role is based abroad as indicated.