Field Service Power Technician - Level III in , us

Job Summary

We are looking for a talented Field Service Power Technician to join our team specializing in Power in Kenner, LA.

$5000 Sign on Bonus!

Responsibilities

• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on power products in the field.
• Escalates unresolved issues to product specialists or supervisor.
• Coaches and develops technicians and/or apprentices, transfers knowledge and experience to others; may provide work direction and review repair plans, parts lists, etc.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensures adherence to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues or incidents to site management and to supervisor.
• Communicates effectively, delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus – builds strong customer relationships and delivers customer‑centric solutions.
• Develops talent – develops people to meet both their career goals and the organization’s goals.
• Manages complexity – makes sense of complex, high‑quantity, and sometimes contradictory information to effectively solve problems.
• Manages conflict – handles conflict situations effectively with a minimum of noise.
• Self‑development – actively seeks new ways to grow and be challenged using both formal and informal development channels.
• Health and Safety Fundamentals – champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury‑free workplace.
• Diagnostics Application – translates customer complaints to develop troubleshooting plans, troubleshoots issues following guided work flows, procedures and specialized equipment, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results in business systems.
• Electronic Service Tool Application – identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tools to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
• Engine Systems Interactions – interprets and analyzes the interactions of internal and external electrical and mechanical systems by applying tools, service publications and taking measurements to efficiently and correctly diagnose and repair.
• Power Systems Knowledge – demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including personal protective equipment; interprets and analyzes power system operation and integration, applying tools and service publications.
• Product Repair and Maintenance – repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines; inspects and replaces parts and components following re‑use guidelines.
• Service Documentation – creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system for accurate record keeping.
• Technical Escalation – obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database.
• Values – recognizes the value that different perspectives and cultures bring to an organization.

Job Details

• Organization: Cummins Inc.
• Job Type: Technician
• Role Category: On‑site with Flexibility
• Relocation Package: Yes
• 100% On‑Site: Yes
• ReqID:

EEO Statement

At Cummins, we are an equal opportunity and affirmative action employer dedicated to providing equal employment opportunities to all qualified persons without regard to age, color, disability, ethnicity, gender, gender identity, marital status, military status, nationality, protected veteran status, religion, race, sex, or sexual orientation, union affiliation, veteran status, citizenship, or expression, or other status protected by law. Cummins validates the right to work using E‑Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I‑9 to confirm work authorization. Visit to know your rights on workplace discrimination.