Field Service Engineer – Servers & GPU Systems

Supermicro is seeking a Service Engineer to handle complex, non standard service cases, collaborate closely with product managers, and produce detailed SOPs and knowledge base documentation.

Responsibilities include on-site and remote troubleshooting of Supermicro equipment in enterprise environments, providing 2nd line support, defining service programs with the TAM/PM, traveling to field sites to train and resolve issues, and contributing fault triage data and training materials.