Field Service Engineer (m/f/d) - France based

We are excited to expand our Field Service team and are looking for a skilled Field Service Engineer, based in France, to support our customers around the world. This role is ideal for someone who thrives in a hands-on technical environment, enjoys solving complex challenges, and has strong experience with injection molds and hot runner systems. If you are passionate about delivering high-quality technical service, working closely with international customers, and traveling globally as part of your role, we would be delighted to hear from you.

Your Responsibilities:

• Commissioning and installation of injection molds, cube molds, controllers and hot runner systems worldwide.
• Carrying out repair, maintenance and servicing work on injection molds, cube molds, controllers and hot runner systems
• Technical analysis and problem solving in the event of system faults and malfunctions
• Assessment and repair of molds and systems on site at the customer's premises.
• Preparation of initial sampling and maintenance documentation, as well as process documentation.
• Provide training to customers in-house or at customer sites to ensure that all operating and maintenance processes are carried out correctly.
• Provide feedback on product issues and applications to the organization to initiate corrective actions.
• Working with international customers to ensure a high level of customer satisfaction in the service area.
• Independent travel organization together with the supporting areas such as the travel team
• Follow-up of service assignments including documentation, reports and bookings.
• Supporting quality management in the processing of customer complaints and quality problems.
• Support and cooperation in the Molding Solutions Facilities when no service is due

Your Qualifications:

• Successfully completed apprenticeship as a toolmaker, precision mechanic or process mechanic
• At least 2 years of experience in working with injection molds and hot runner systems, ideally also with hydraulic systems.
• Sound knowledge of plastics processing, injection molding technology and quality control.
• Experience in electrical installation and electrical system design is an advantage.
• Very good knowledge in the use of common office software, as well as CAD and 3D software.
• Experience working in ERP systems is an advantage (SAP, Epicor)
• Good written and spoken English skills.
• Fluent frech skills
• Willingness to travel internationally > 60%
• Strong communication and teamwork skills.
• Willingness to continuously develop and adapt to new technologies and processes

Job Types: Full-time, Contract, Permanent

Pay: 55,000.00€ - 65,000.00€ per year

Work Location: On the road