Field Service Engineer 1 -Technician sur site 1 (H/F/X)

Your role

Your mission is to deliver skilled on‑site service that keeps our customers’ equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager.

Short Description

• Independently conduct key operational activities – installation, commissioning, maintenance and troubleshooting of Edwards products – to achieve a first‑time fix rate of over 95% while ensuring high levels of customer satisfaction.
• Where required, select, accurately maintain and appropriately use Edwards Product and Field Service operational information. Utilize Edwards processes, systems and people network, including the Edwards Service Management Application (SMA), as needed. When applicable, use escalations (e.g., CMS), communications and reporting to ensure a strong focus on customer satisfaction.
• Undertake software setup, operation, maintenance and basic analytics. Conduct basic fault‑finding and troubleshooting support to resolve or elevate issues within the agreed contractual timeframes and our Service Level Agreements (SLAs) to meet customer expectations.
• Work alongside teammates, demonstrating situational risk awareness for on‑job Safety, Health and Environment (SHE) practices while providing strong support to teammates. Adhere to all relevant aspects of the risk control elements associated with all field service activities.
• Learn and develop your knowledge and skills as a field service engineer and advance to more complex product ranges after completion of applicable product training.
• Provide detailed and accurate feedback on field service activities and compile clear and concise reports for submission to your line manager and/or technical support to enable informed decisions to resolve product issues. Submit relevant SMA data after completion of activities to help support operational data collection. Accurately capture service‑related information with Edwards processes and operating platforms, from creation of field service notifications and orders to completion of work orders.

Your day‑to‑day

• Conduct planned and ad‑hoc visits to inspect, service, troubleshoot and repair various technical systems, diagnosing issues to prevent equipment downtime.
• Perform installations, ensure safety compliance and document activities.
• Be the on‑site contact, providing service recommendations and addressing customer needs promptly.

Your Skills And Experience

• Previous field service experience in a relevant or related industry.
• Strong customer focus.
• Self‑directed, with the ability to understand and resolve problems and proactively seek feedback.
• Comply with all applicable laws, policies and standards.
• Good written and verbal communication skills. A basic command of written and spoken English is required.

Your Compensation And Benefits

We offer compensation that reflects the skills, experience and responsibilities of the role. Pay also depends on the country where the job role is based, as compensation practices vary across our markets. During the recruitment process, we share clear information about the pay and benefits for your location, so you know what to expect before moving forward.

Your location

You will be part of our customer centre in Crolles, France. You join a field service team that works close to our customers to support them on‑site.

Why it is great to work with us

Your career grows through your skills, curiosity and the people you work with. As a Field Service Engineer, you work close to customers and see firsthand how our technology performs in real conditions. You build your expertise by solving problems on‑site, sharing knowledge with colleagues and learning from every service task. We focus on long‑term development and support you as you explore new ways to improve how we keep our customers’ equipment running. Innovation guides how we think and act – we test, learn and apply new insights to make our service work even better. You make a meaningful impact by taking ownership of your work and using your ideas to help our customers operate with confidence, supported by leaders who trust and empower you.