Field Service Engineer

Overview

Sysco are currently recruiting for a Services Engineer to join the Technology team in Pierrelatte, France, who will support in the area End User Compute and Modern Workspaces. The main mission is to provide support for Sysco France's IT technology services on sites located in the assigned region.

Responsibilities

• Provide ongoing technical support for technologies in the field, including desktops, print devices, video conferencing rooms, software license compliance, and IT security.
• Provide hands-on support for IT infrastructure in the field and participate in incident resolution by establishing an initial diagnosis and assessing impact.
• Collaborate with the European support center and IT teams in the central office.
• Ensure compliance with IT standards and deliver a high level of customer satisfaction.
• Manage the inventory of IT assets in the region accurately.
• Feed the knowledge base with incident information within its scope (KB).
• Perform on-site preventive maintenance (e.g., check wiring status, manage connections, keep computer racks clean) to ensure proper operation and prevent breakdowns.
• Participate in daily Agile meetings (Kanban), backlog management, and follow-up of ongoing work and projects.
• Deploy and coordinate technological developments related to the Group’s initiatives.
• Plan your tour schedule according to priorities.

About you / Qualifications

• Service-minded, responsive, with strong collaborative skills; analytical and comfortable working across functions.
• Strong personal drive, ownership of tasks, and ability to work methodically with planning, structuring, and prioritization.
• Flexible, pragmatic, solution-oriented, able to work independently and in a team.
• Technical expertise in hardware with knowledge of troubleshooting IT infrastructure.
• Experience with ServiceNow, Windows, Office 365, and remote assistance tools.
• Full driving license is essential.
• Location: Pierrelatte, France; experience with End User Compute and Modern Workspaces is preferred.