Field Service Coordinator / Chargé d'affaires Field Services H/F

Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners accelerate their decarbonisation journeys through market‑leading technologies and power system modelling expertise. These cover decarbonisation services, future‑fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.

We are looking for a Field Services Coordinator with a main responsibility in coordinating and supporting field service operations to meet customer requirements, safety protocols, and agreed deadlines. The preferred location for this position is Surgères.

Responsibilities

• Coordinate and schedule field service operations, aligning team efforts with customer requirements and service standards.
• Act as a key point of contact for field service teams—facilitating communication and shared awareness between technicians, customers, and relevant internal/external stakeholders.
• Monitor field service activities to ensure compliance with safety protocols, service standards, operational processes, and customer policies/guidelines/regulations.
• Support issue resolution by assisting with technical and operational challenges and providing guidance to field service personnel.
• Drive continuous improvement by identifying opportunities and implementing enhancements to field service processes.
• Maintain accurate records of field service activities (resource allocation, service delivery timelines, customer feedback).
• Help ensure deadlines are met by proactively tracking progress, removing blockers, and escalating risks when needed.

What you will achieve

You will coordinate activities and provide operational support within a designated area of field service operations, with a strong focus on resolving operational problems and meeting agreed deadlines.

Qualifications

• Basic knowledge of field service operations and processes, and the ability to undertake technical tasks within a defined area.
• A structured approach to planning, prioritisation, and coordination to keep multiple service activities on track.
• Confidence in customer‑facing communication and stakeholder coordination.
• A strong safety mindset and ability to follow and reinforce safety protocols and site rules.
• Practical problem‑solving skills to address routine operational issues and recommend improvements.
• Team‑oriented attitude: coordinate workloads, collaborate across teams, and help the team meet targets.

EEO Statement

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job‑relevant merits and abilities.

Please note that, according to Wärtsila policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.